Jewellery Size & Measurements | the Jewellery.lk

Check the current size and measurements for your selected jewellery piece, including ring diameter, bracelet length, necklace chain length, and earring dimensions. Accurate measurements ensure the perfect fit, comfort, and style, helping you choose jewellery that looks and feels just right.

Warranty & Guarantee Information |The Jewellery.lk

Get full details about the lifetime craftsmanship warranty, authenticity certificates, and complimentary services provided with every jewellery purchase from Jewellery.lk.

Lifetime Craftsmanship Warranty

All jewellery purchased from Jewellery.lk is covered under our lifetime craftsmanship warranty, ensuring protection against manufacturing defects. We stand by the quality, durability, and workmanship of every piece.

• Covers defects in materials and craftsmanship.

• Applies to all jewellery types, including gold, silver, and gemstone pieces.

• Repairs and restorations under warranty are performed by our expert craftsmen.

Authenticity Certificate

Every piece comes with a company authenticity certificate, confirming:

• Genuine materials used (gold, silver, gemstones, etc.)

• Verified craftsmanship and design origin

• Assurance of premium quality

This certificate ensures that your jewellery is authentic, certified, and valuable.

Free Annual Cleaning Service

Maintain your jewellery’s shine with our complimentary annual cleaning service at any Jewellery.lk outlet nationwide.

• Professional cleaning by trained experts.

• Keeps gemstones, gold, and silver pieces sparkling like new.

• Available for all customers with Jewellery.lk purchases.

Professional Jewellery Maintenance & Repairs

We provide comprehensive jewellery repair and restoration services to ensure your pieces remain in perfect condition.

• Expert polishing, stone resetting, and clasp repair.

• Lifetime warranty repairs handled by our in-house professionals.

• Helps preserve both the appearance and value of your jewellery.

FAQs – Warranty & Guarantee

Q: What does the lifetime craftsmanship warranty cover?
A: It covers all manufacturing defects in materials and workmanship.

Q: Is my jewellery authentic?
A: Yes! Every purchase comes with an official company authenticity certificate.

Q: How can I get my jewellery cleaned?
A: Bring your piece to any Jewellery.lk outlet for the free annual cleaning service.

Q: Can I repair jewellery under warranty?
A: Yes! All repairs for manufacturing defects are covered under the lifetime craftsmanship warranty.

Shipping & Delivery Information | The Jewellery.lk

Get fast and reliable delivery details for all jewellery orders. Learn about shipping times, tracking, and worldwide delivery options.

Domestic Shipping

• We offer fast and secure shipping across Sri Lanka.

• Standard delivery typically takes 2–5 business days.

• All domestic orders come with a tracking number for easy monitoring.

• Free shipping available for orders over a certain value (mention if applicable).

International Shipping

• We ship to major countries worldwide.

• International delivery times vary between 7–21 business days, depending on the destination.

• All packages are securely packed to prevent damage during transit.

• Customers are responsible for custom duties or taxes in their country.

Order Tracking

• After your order is dispatched, you will receive a tracking number via email.

• Track your order online at any time to see real-time updates.

• For any tracking issues, contact our customer support.

Shipping Policy & Safety

• All jewellery is carefully packaged to ensure it reaches you in perfect condition.

• Fragile items like gemstone rings or pendants are wrapped in protective material.

• Please verify your shipping address carefully before completing the order.

Delivery FAQs

Q: How long will my order take to arrive?
A: Domestic: 2–5 business days, International: 7–21 business days.

Q: Can I track my order?
A: Yes, tracking details are sent via email after dispatch.

Q: Are there shipping charges?
A: Free domestic shipping for orders above a certain value (mention amount).

Ring Size Guide | The Jewellery.lk

Find your perfect ring size easily with our comprehensive ring size guide. Ensuring the right fit guarantees comfort and style for every finger.

How to Measure Your Ring Size

Method 1: Using a Paper Strip

• Cut a thin strip of paper.

• Wrap it around the base of your finger (make sure it slides over the knuckle comfortably).

• Mark the point where the paper overlaps.

• Measure the length of the paper in millimeters using a ruler.

• Use the chart below to find your ring size.

Method 2: Using an Existing Ring

• Take a ring that fits your desired finger.

• Measure the inner diameter in millimeters.

• Use the chart below to determine your ring size.

Ring Size Chart (Slot Number & Inner Circumference)

Tips for Using This Chart

• The slot number is the ring size used by the Jewellery.lk.

• The inner circumference is measured in millimeters around the base of your finger.

• If you fall between sizes, choose the next larger size for comfort.

• For precise sizing, visit any Jewellery.lk outlet for professional measurement.

Jewellery Care & Maintenance Tips | The Jewellery.lk

Learn how to care for your rings, necklaces, and gemstone jewellery to keep them shining. Expert tips for cleaning, storing, and long-lasting wear.

Cleaning Your Jewellery

• Use a soft cloth to gently wipe your jewellery after each wear.

• For gemstone jewellery, use lukewarm water and mild soap. Avoid harsh chemicals.

• Silver pieces can be polished with a silver polishing cloth to maintain shine.

• Avoid ultrasonic cleaners for delicate or fragile gemstones like moonstone.

Storing Your Jewellery Safely

• Keep your jewellery in individual pouches or boxes to prevent scratches.

• Avoid storing jewellery in damp or humid places.

• Separate gemstones and metals to prevent chemical reactions or color changes.

Handling & Wearing Tips

• Remove jewellery before swimming, showering, or exercising.

• Avoid direct contact with perfumes, lotions, and hairsprays.

• Always handle rings, necklaces, and bracelets with clean, dry hands.

Gemstone Maintenance

• Protect gemstones from hard knocks and rough surfaces.

• Moonstone, sapphire, and other natural stones may require occasional professional cleaning.

• Inspect settings regularly to ensure stones are secure.

Long-Term Care & Preservation

• For silver jewellery, consider anti-tarnish bags or strips.

• Keep jewellery away from extreme heat or sunlight.

• Schedule professional inspection or cleaning once a year for high-value pieces.

Lovingly Packed For You – Jewellery Unboxing & Packaging | The Jewellery.lk

Discover the beautiful packaging, accessories, and special touches included with your jewellery order for a memorable unboxing experience.

Beautiful Packaging

Each order is carefully wrapped to ensure your jewellery arrives in perfect condition.

• We use premium keepsake jewellery boxes and protective corrugated shipping boxes for safe delivery.

• Special attention is given to rings, necklaces, bracelets, and gemstone jewellery to prevent scratches or damage.

What’s Included in Your Order

Every order includes:

• Jewellery item(s) – the handcrafted piece(s) you selected

• The Jewellery.lk keepsake jewellery box – elegant and reusable

• Protective corrugated shipping box – ensures safe transit

• Microfibre polishing cloth – for maintaining shine

• Warranty card – details of coverage for your jewellery

• Thank-you card – adds a personal touch to your order

Thoughtful Presentation

• Each piece is arranged thoughtfully for an elegant unboxing experience.

• Includes personal touches to make your order feel special and luxurious.

Gift-Ready & Memorable

• Perfect for gifting loved ones, anniversaries, birthdays, or special occasions.

• Every unboxing is personalized, memorable, and elegant.

Eco-Friendly & Safe

• Packaging is made from high-quality, environmentally conscious materials.

• All materials are durable and protective, ensuring safe delivery worldwide.

Customer Tips

• Inspect your jewellery upon receipt to ensure everything is intact.

• Keep the keepsake box for storing your jewellery safely.

• For any concerns, contact our customer support immediately.

Frequently Asked Questions (FAQ) | The Jewellery.lk

Find answers to common questions about all jewellery collections at The Jewellery.lk, including materials, care, sizing, and services.

1. Are your jewellery pieces authentic?

Yes! Every piece from The Jewellery.lk comes with a company authenticity certificate, guaranteeing genuine materials, verified craftsmanship, and premium quality.

2. What materials are used in your jewellery?

We use high-quality gold, silver, gemstones, and semi-precious stones, carefully selected for durability, brilliance, and beauty.

3. Do you offer a warranty?

Yes! All jewellery from The Jewellery.lk comes with a lifetime craftsmanship warranty, covering defects in materials and workmanship. Repairs and restorations are handled by our expert in-house craftsmen.

4. Is cleaning included with my jewellery?

We provide a free annual cleaning service at any The Jewellery.lk outlet, ensuring your jewellery remains sparkling and well-maintained.

5. How can I measure my ring size?

You can measure your ring size using:

• A ring gauge (French/Thailand/US sizing)

• A paper strip method (wrap around finger, measure in mm)

• An existing ring (measure inner diameter or circumference)

Please refer to the “Ring Size Guide” tab on our website for more detailed instructions.

6. Do you offer resizing services?

Yes! The Jewellery.lk provides professional resizing for rings and other jewellery pieces, ensuring a perfect fit. Resizing is performed by our in-house experts.

7. Can I request custom jewellery designs?

Absolutely! We offer custom design services, including gemstone selection, engraving, and bespoke designs. Contact our team at The Jewellery.lk for a personalized consultation.

8. What is included with my jewellery order?

Each order from The Jewellery.lk comes with:

• The selected jewellery piece

• The Jewellery.lk keepsake box (elegant and reusable)

• Protective shipping box

• Microfibre polishing cloth

• Warranty card

• Thank-you card

9. How can I care for my jewellery?

• Store jewellery in the keepsake box to prevent scratches.

• Avoid contact with harsh chemicals or water.

• Use the microfibre cloth to maintain shine.

• Visit any The Jewellery.lk outlet for professional cleaning or maintenance.

10. Do you ship internationally?

Yes! The Jewellery.lk provides secure worldwide shipping. Delivery times vary by destination. Customers are responsible for custom duties or taxes in their country.

11. How can I track my order?

After your order is dispatched, you will receive a tracking number via email. Track your order online anytime or contact The Jewellery.lk customer support for assistance.

12. Can jewellery be returned or exchanged?

Yes! The Jewellery.lk has a return and exchange policy for eligible items. Please review our Returns & Exchanges page or contact customer support for guidance.