Frequently Asked Questions (FAQ) | The Jewellery.lk
Find answers to common questions about all jewellery collections at The Jewellery.lk, including materials, care, sizing, and services.
1. Are your jewellery pieces authentic?
Yes! Every piece from The Jewellery.lk comes with a company authenticity certificate, guaranteeing genuine materials, verified craftsmanship, and premium quality.
2. What materials are used in your jewellery?
We use high-quality gold, silver, gemstones, and semi-precious stones, carefully selected for durability, brilliance, and beauty.
3. Do you offer a warranty?
Yes! All jewellery from The Jewellery.lk comes with a lifetime craftsmanship warranty, covering defects in materials and workmanship. Repairs and restorations are handled by our expert in-house craftsmen.
4. Is cleaning included with my jewellery?
We provide a free annual cleaning service at any The Jewellery.lk outlet, ensuring your jewellery remains sparkling and well-maintained.
5. How can I measure my ring size?
You can measure your ring size using:
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A ring gauge (French/Thailand/US sizing)
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A paper strip method (wrap around finger, measure in mm)
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An existing ring (measure inner diameter or circumference)
Please refer to the “Ring Size Guide” tab on our website for more detailed instructions.
6. Do you offer resizing services?
Yes! The Jewellery.lk provides professional resizing for rings and other jewellery pieces, ensuring a perfect fit. Resizing is performed by our in-house experts.
7. Can I request custom jewellery designs?
Absolutely! We offer custom design services, including gemstone selection, engraving, and bespoke designs. Contact our team at The Jewellery.lk for a personalized consultation.
8. What is included with my jewellery order?
Each order from The Jewellery.lk comes with:
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The selected jewellery piece
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The Jewellery.lk keepsake box (elegant and reusable)
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Protective shipping box
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Microfibre polishing cloth
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Warranty card
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Thank-you card
9. How can I care for my jewellery?
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Store jewellery in the keepsake box to prevent scratches.
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Avoid contact with harsh chemicals or water.
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Use the microfibre cloth to maintain shine.
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Visit any The Jewellery.lk outlet for professional cleaning or maintenance.
10. Do you ship internationally?
Yes! The Jewellery.lk provides secure worldwide shipping. Delivery times vary by destination. Customers are responsible for custom duties or taxes in their country.
11. How can I track my order?
After your order is dispatched, you will receive a tracking number via email. Track your order online anytime or contact The Jewellery.lk customer support for assistance.
12. Can jewellery be returned or exchanged?
Yes! The Jewellery.lk has a return and exchange policy for eligible items. Please review our Returns & Exchanges page or contact customer support for guidance.
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